Raising concerns & resolving complaints
From time to time parents, carers and others connected with school may become aware of matters which cause them concern. In order to encourage resolution, those with such a concern are encouraged to contact the school.
Section 23 of the 1988 Education Act allows for parents to make a complaint if they form the view that the Governing Body or Local Authority is failing in its duty to comply with the legislation. There are three stages:
- The Informal Stage: the complainant should contact the Headteacher to discuss the nature of the complaint. Should informal discussions fail to resolve the difficulty then the next stage applies.
- Formal Complaint to the Governing Body: this involves a written complaint to the governing body. If this too proves unsatisfactory, then there may be recourse to the third stage.
- Formal Complaint to the Local Education Authority: This will apply where the first two stages have failed to provide resolution or where the complaint concerns the LEA and would therefore be inappropriate to refer to the Governing Body.
The Headteacher will supply all necessary information and documents to a complainant regarding the procedure for making a complaint in this way.
Please note that the above arrangements do not cover complaints about the actions of individual teachers or the Headteacher. In this instance, complainants should contact the Chair of Governors, Tracey Shibli c/o Hunter’s Bar Infant School.
Disclaimer
The information published on this website is updated as soon as possible. However the school is constantly developing and there may consequently be changes to the information on this website.
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